H.B. Henderson Group

Capabilities Statement

  • THe H.B. Henderson Group  is a veteran owned small business (VSOB) committed to providing excellence customer service. Specializing in providing IT solutions; and the capabilities needed to balance the introduction of new, innovative solutions, while continuing to maintain ongoing operations in line with cost and quality expectations. We partner with customers and vendors to identify needs and flexible solutions to meet strategic requirements. 
  • Providing a complete portfolio of services to design, develop and implement business solutions using proven, leading edge IT technologies and industry Best Practices.
    HBH provides Technology Services provides a broad range of support including:  
    Server Administration Server Management Hardware Deployment Change Management  Desktop, Laptop, Mobile Device Support,  IT Help Desk Support  Web Design Consulting   Social Media Support  

Business Portfolio

  1. Henderson Technologies provides expert advice and solutions for clients requiring specialized services, mainly in the fields of Health Care Technology, Banking & Financial Services and Point of Sales Technology (Retail) Industries.

 2. Charitable Foundation The H.B. Henderson Group Charitable Scholarship Foundation is our way of giving back to the community,  primarily for student interested in getting a college education. Scholarship are awarded to student and residents of the U.S. who are attending, or who are planning to attend, any U.S. college or university. Selection shall be based on scholastic achievements, or the potential to make scholastic achievements, financial need, and demonstrated quality of leadership. Applicants who are seeking a scholarship for undergraduate degree must have graduated from high school with a "B" average or better. Applicants must enroll as full-time students and carry a full-time course load. 

3. Private Equity Firm (Family Owned) (a) Investing in the fixed income market with the objective to maximize current income with a secondary objective of capital appreciation. (b) Investing to provide maximum income exempt from federal income taxes while avoiding undue risk to principal.     reak-tyߺ#0

Strategic Management

Capabilities & Classification Codes

  • Alabama Tax ID:  45-4734348 
  • Dunn and Bradstreet DUNS Number: 96- 995-2964  
  • Commercial And Government Entity Cage Code: 6Q2D1 

North American Industry Classification System (NAICS)

  • 541512 - Computer System Design Services
    541519 - Other Computer Services   
  •  541611 - General Consulting Services 
  • 541690 - Security Consulting Services   
  • 561612 - Security Services   
  • 561621 - Security System Services
  • 611420 - Computer Training  

Customers/Clients

  •   Worldwide Technical Services, IBM via Go2IT Staffing *Awarded contracts for Hilton Properties, Best Buy, Kohl's, PNC Bank, Morgan Stanley & Smith Barney, FDIC & BB&T Bank 
  • TEK Systems via Cerner Health Care *Awarded contracts for Computerized     Physician Order Entry "CPOE" deployment 
  • NCR via Endeavor Telecom Staffing * Awarded contracts for McDonalds restaurants national point of sales (POS) upgrade     

Consulting Services

 Focused on industry best practices and benchmarks, ELEVATE Consulting is ATS’ unique pathway to problem-solving. Before we propose a solution, we perform detailed assessments of your technology support services environment to uncover issues. The data we collect is analyzed to spot problematic areas as well as to identify processes that can be transformed for greater efficiency, fewer errors, and faster response times.ELEVATE specialists are trained to think holistically about your entire IT service ecosystem. Also available as a standalone service, Consulting’s analytical approach to IT service fulfillment is one of the best steps your organization can take to improve its service levels. 

Service Desk Management

 Our enterprise service desk management is focused on resolving employee IT issues quickly and competently. With over 20 years of experience, ELEVATE services teams are fully qualified to deliver Level 1, 2 and 3 support.Our shift left methodology has produced an average first contact resolution score of 79%.The enhanced ELVATE IT service management suite allows 85% of all incident tickets to be tied to knowledge documents for faster problem resolution.ATS Technical Operations Centers provide a single point of contact for incoming calls on a 24/7/365 basis. Two U.S. locations ensure geographic diversity for disaster recovery,
while centers in Mexico, Lisbon, and Singapore, all with multilanguage support, provide competent and highly qualified service to overseas markets. 

Client Computing Management

 Client Computing Management (CCM) integrates with ELEVATE SDM and/or your internal resources to provide complete endpoint device support. CCM offers depot repairs for any server, PC, printer, portable device, along
with dispatched or continual onsite repair capability as desired—all with technical skill sets specifically matched to your device inventory.ELEVATE also includes remote device provisioning and software updates. From installs, moves/adds/changes and onboarding/offboarding, to Windows migrations, remote system and image deployment and much more, ELEVATE
can cover routine software management tasks through one process, one inventory, and one SLA. 

Sytem Performance Management

 System Performance Management (SPM) provides 24/7 monitoring of all your IT assets in order to reduce downtime and optimize operations. Each critical asset is tracked and
monitored; to maximize your capital investment, ELEVATE SPM provides complete lifecycle management including warranty tracking.In addition, SPM monitors all specified applications within your network for optimal SLA performance. ELEVATE uses the latest technologies to continually manage your
infrastructure, tracking operating systems and enterprise applications, overseeing event logs, and monitoring overall system health. 

Technology Partners

IBM

Dell

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H.B. Henderson Group

Montgomery, AL 36117,

(334) 581-1731

Hours

Monday - Friday: 9am - 5pm

Saturday: By appointment

Sunday: Closed